Bluehost
Bluehost Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bluehost has 1.3 star rating based on 141 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Some of their staff were courteous, Polite agents, Cancelling.
Cons: Cannot be trusted, Service delivery, Technical support.Recent recommendations regarding this business are as follows: "I do not recommend", "Bluehost is not a good choice", "not the host to select", "Don't use bluehost at all", "Stay away".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bluehost has 1.3 star rating based on 141 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Some of their staff were courteous, Polite agents, Cancelling.
Cons: Cannot be trusted, Service delivery, Technical support.Recent recommendations regarding this business are as follows: "I do not recommend", "Bluehost is not a good choice", "not the host to select", "Don't use bluehost at all", "Stay away".
Most users ask Bluehost for the refund as a solution to their issues.
Consumers are not pleased with Reliability and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Northampton, MassachusettsCompletely dissatisfied
One of the best web hosting companies is getting worse every day. Support is time consuming and inefficient.
Services have become more expensive and with fewer resources. Constant performance problems. When trying to support in chat, they rarely solve. They do not have service in other languages.
Values not competitive.
That is, there are better and cheaper companies. I do not recommend more!
User's recommendation: I do not recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Would give a zero if I could
I am extremely disappointed with Bluehost. If I could give them zero stars, I would.
I've been with them for 11 years and initially chose them because of their great reputation and promises of excellent service. Recently, my experience has been nothing short of a nightmare.
They were not truthful about their service capabilities and gave me false information. Their customer service is appalling. I initially wanted to downgrade the service because I don't host many websites and the renewal cost was very high.
The tech said that was no problem and that they would migrate the sites for $149. I told her to go ahead and put me on the other hosting plan. To my dismay, her information was incorrect in that it was $149 per site! I didn't want to pay that and to please point the sites back to the original hosting and I would migrate the sites myself.
Being inexperienced, I had not backed up the sites recently before I had Bluehost change the hosting plan. I know it was ignorant on my part, but I thought Bluehost had the sites backed up like they used to. Now, you have to pay for that service.
On several occasions, the issues were escalated and they completely ignored my issues or gave me vague, inaccurate, and irrelevant answers. It felt like they didn't care about resolving my problems.
Additionally, their technical support team seemed inexperienced.
Instead of fixing the issues, they often made things worse by messing with the files and databases, causing more downtime and disruptions! My websites have been left in a mess, and I'm still trying to get things back to normal.
Overall, Bluehost has proven to be unreliable and unprofessional.
Their false advertising and poor service have cost me time, money, and a lot of stress. I would not recommend them to anyone looking for a dependable hosting provider.
- Inexperienced techs and customer service
- Inaccurate information provided by techs
- Inexplicable downtime
Preferred solution: Full refund and original files as of 6/29/2024.
User's recommendation: Bluehost is not a good choice
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Dundas, OntarioResolved: Refund was not processed even after 3 weeks from the confirmation
Company fixed the issue and I have been provided with apology. I got the full refund after 2 months and a lot of phone calls and email exchange.
Because of inconsistent communication and contradicting recommendations / solutions (we purchased dedicated server and we needed to transfer over 30 websites), we decided not to continue and asked for a refund. It took us a week to decide not to work with them. (There is a 30 days money back guarantee)
After more than 3 weeks we got no refund !
That's a shame!
Octavian
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBluehost are still deliberately not getting my emails presenting my bank statement ID
Bluehost were in email contact with me but unfairly insisting I give them a paid utility bill for ID verification to re access my Bluehost account after I kept explaining I don't actually get a bill statement because I pay on a pre paid account
Bluehost have been most recently blocking my emails enclosing my bank statements as attachments, to verify who I am to regain my account access because they keep treating me as if I was a new support request which I am obviously not,but them sending auto reply emails telling me I can't email them is contrary to their own advice.
Come on Bluehost! You have put me through *** and high water and I'm still not back into my Bluehost account.
Preferred solution: To regain my Bluehost account access
User's recommendation: Bluehost look good but can treat their customers abominably,like me!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Siegbert.till@***.com
Company fixed the issue and I have been provided with apology. No apology, the only reaction was a call from a service agent to ask me to review and change my evaluation on Trustpilot.
The service agent only wasted my time, because he couldn't give me any explanation about the suspension of my websites. Actually, it was very disappointing, how Bluehost tries to handle complaints.
This is definitely the worst experience. Bluehost, a popular web hosting service, has recently come under fire for suspending multiple websites without any warning or explanation. Users have been left frustrated and confused as to why their websites suddenly stopped working. Many customers have taken to the online review platform Trustpilot to voice their grievances with Bluehost's sudden actions.
One user wrote, 'I woke up one day and all of my websites hosted on Bluehost were down. No email, no notification, nothing. I tried reaching out to customer support but received no response.' This lack of communication from Bluehost has only added to the frustration of its users.
Another reviewer stated, 'I have been a loyal customer for years and this is how they treat me? No explanation or solution provided.
- Price
- Service
Preferred solution: Deliver product or service ordered
User's recommendation: Look for other providers!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWow bluehost makes it impossible to cancel services
First red flag: there is no option to cancel renewal through your account settings. There is no support email address.
The only way to reach blue host is by chat or calling to cancel. By chat, their reps seem trained to dance around the topic of cancellation over extended nonsensical back and forth messages with you in order to wear you down and forget you want to cancel. It's weird. Bluehost advertises 24/7 chat and phone support BUT by phone, after you follow the maze of options, the automation tells you to call back between 7am to midnight for a live person.
I can only imagine bluehost is performing so poorly they created this distorted matrix to dissuade and deter customers from simple cancellation options.
My cancellation effort has taken me over a month and I'm not there yet. It's disgusting!
- Take your money fast
- Cancellation is damn near impossible
Preferred solution: Cancellation
User's recommendation: Don't use bluehost at all
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Seynod, Upper SavoyAVOID BLUEHOST AT ALL COST!
We moved all our domains, hosting and emails to Bluehost just over a month ago and what a mistake!
For the first 4 weeks, we had problems and mistakes at every step of the way. But eventually after hours on the chat managed to fix the issues and get the emails and site working.
I thought maybe this was it, it was just the difficulties to move to a new company after over 10 years at godaddy but..
then for no reason Bluehost changed all the DNS coordinates of my site. Thankfully noticed quickly and they sorted it out.
Then a week ago for no reason all our services went down. Emails, web site and Account login. I have now spend just over 7 days every day on their chat or on the phone with customer support for HOURS every day, always being placated that I was transferred to the ^senior team, then with highest priority then critical but with absolutely no communication and feedback from bluehost.
ref S-255****
I think that senior team does not exist as they have never got in touch!
Every day I was told with 100% certainty that my services would be sorted within 24-48h then 8h then again 24h then again multiple 4-8h but with no results, no communication. and then one time we even got our hopes up when they said it will be sorted in the next 3h!!! Now 168h later still waiting Then suddenly I have been told 5 days into this that they decided I was a fraud risk and had with no warning, email and explanation cancelled all my services! I could not get any information.
I am trying desperately to access my account and get the transfer codes to go elsewhere but once again I am being told my case with the senior admin team and to just wait 24-48h, then up to 8h and again nothing is working!
Every time I go on the chat or phone to get an update on my case, this takes minimum 1h to go around to get the person to look at my notes, ask their ¨manager¨or senior team, etc endlessly put on hold to basically be told my case has been upgraded to a even higher priority.
Obviously no one has emailed that promised email to get this sorted nor have they ever contacted me.
ref S-255****
Service Request # ACR-46178
Obviously this has severely damaged my business.
Clients cant send me emails.
They get a message back saying their emails couldnt be delivered, and my site has been down for a week. The only person affected is me and my business.
I chose bluehost because it read so many glowing reviews which have now transpired to be mainly fake and commission related.
Please dont make the same mistake and take your business elsewhere!
User's recommendation: AVOID!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBluehost blocking my emails wrongly by treating my case incorrectly..as not
I already did a review about Bluehost on pissed consumer which they replied to but my issue of no Bluehost account access is not yet resolved. Frustratingly just when I have the bank statement documents their agent Johann said I could email to them to complete the verification process they are,again,ignoring my emails by incorrectly sending automatic emails to them saying their email address is for ongoing cases only BUT MINE IS AN ONGOING CASE NOT A NEW CASE.
These automatic response emails from Bluehost customer services block off further communication with them. But this is treating me badly and they have already blocked me off fully from communicating with them with their online chat resource. I HAVE EXPLAINED TO BLUEHOST THAT I DON'T ACTUALLY GET UTILITY BILLS AND THEN BLUEHOST AGENTS STILL HAVE ASKED FOR THEM AS ID TO VERIFY ME.
BUT ONE OF THEIR AGENTS SAID I CAN SEND THEM A BANK STATEMENT FOR MY CURRENT ADDRESS FROM THE LAST 90 DAYS INSTEAD OF A UTILITY BILL. SO THAT'S WHAT I'M TRYING TO DO.
Preferred solution: To regain access to my original Bluehost account.
User's recommendation: Always keep a backup secure copy or memory of your Bluehost PIN number
CRASHED OUR WEBSITE, EMAIL AND WE LOST 10 YEARS WORTH OF DOCUMENTS
FRAUD COMPANY! BLUEHOST CRASHED OUR WHOLE SYSTEM.
DON'T USE THEM
This email hosting service took down our website, crashed our computer system, corrupted our whole email account, and our in house IT department could not even fix the damage. We are now having to pay outside help to rebuild everything. Soon as they redirected the DNS server number. It crashed everything.
They were very nice and refunded our money. But I would not use this company ever again. Sorry for the bad review bluehost. But you just cost us a ton of money and headaches.
So you deserve the bad review. This hurt us very bad.
UPDATE 6-28-2024. Their reply online to us is a lie. They only refunded 60% of the money, and kept about 40% of the money.
We cancelled within 3 days after the DNS SERVER code was changed. They refused to do a refund no matter how many times we pleaded with them, hence the angry review you are reading. We lost 10 years worth of documents and were never able to get them back. Very shady company, obvious liars.
Run away from this company!!! You will run the risk of having your website, and email crash. Then when you cancel. You will not get all your money back.
I hate these people. I will be leaving bad reviews on every website I can find to help warn other business.
User's recommendation: LOOK ONLINE, EVERY REVIEW IS SCAM AND 1 STAR. RUN AWAY BEFORE WHAT HAPPENS TO US HAPPENS TO YOU
An email charge for each domain and horrible support with incorrect info
Bluehost agreed that the sales department had misled me. they agreed that the support department had led me around in circles for an hour and provided incorrect info. The support person confirmed the accuarcy of my complaint.They said "I believe that is accurate"
User's recommendation: not the host to select
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBluehost have left me in a very frustrating customer position.
Since my review of Bluehost has been online Bluehost contacted me by email and we have got as far as they're accepting my photo ID BUT this is not resolved because Bluehost are asking for a utility bill for my postal address ( I have also just moved home again on 5 February making this more awkward.) and so I have emailed my housing provider asking them to verify my identity because as they know I don't get sent direct utility bills but have to pay my energy bills to them. But Pega from Bluehost is sending unhelpful responses by email to this request as if I don't already have an open case at this stage,trying to make me have to start again with the chat except Bluehost already blocked me from any further chats online with their customer services.
Due to no fault of mine my house got security flaws in 2023 which I reported to my housing provider but which weren't sorted. The intruders stole most of my Bluehost account information needed for security clearance at login including my PIN number. So I had online chats with Bluehost customer service agents in Winter 2023. They kept asking me to fill in and submit a form which would not submit due to my temporary website domain name causing an invalid error message.
So their agent Aiman gave me an ownership email address to email my ID documents to their verification team. So I did that in the Christmas holidays of 2023.
But to this day Bluehost verification still haven't checked my ID and I am stuck in a frustrating position because the best they have done is asked me to create a brand new account ID for login but this will create a duplicate account but without the payment on it. I need either to be allowed to access my Bluehost account that I have paid for web hosting with or be given a refund.
- Chat to real people available if you need at anytime
- Mistreated me
Preferred solution: Full refund
User's recommendation: Keep a backup copy or memory of your Bluehost PIN.
Outsourced Customer Support - Or No Customer Support at All
Spoke to three different agents, who all want to help. When asked to be put through to a supervisor, they stop talking and wait for you to hang up.
They will never put you through to a supervisor, from what I hear that goes against the agent, so as a customer you get ***k all support!
Do not use them, they are awful. I wish I had never registered my domain and email service with them, but that was years ago, when you could speak to an american who went the extra mile.
Lies upon lies
I was attempting to transfer a domain from one account to another but it was giving an error. Called up their customer service department who stated oh you can't transfer between two bluehost accounts.
I told him that didn't make sense and then he changed his mind and told me to just change the ownership. Well that locked the domain for 60 days and did not transfer between the accounts like he said it would of course.
And their customer service since has been not helpful at all in any way, everyone lies there and says it will be fixed with in 24 hours or 48 hours, here we are 2 weeks later. Most useless company I've ever sadly purchased from.
User's recommendation: Stay away
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDOMAIN TRANSFER
I have been attempting for almost three months now to get my email updated and my domain transferred out of Bluehost to Wordpress. After nearly two months and dozens of customer service reps, supervisors, emails and hours on hold, my email adress was finally changed.
However, the email address associated with my domain hasn't been changed (only my account) and whenever Bluehost attempts to email me a authetication code, it goes to an email address I am no longer in possession of.
The domain was canceled by me, which ironically, only took one phone call and one rep to do and I have been escalated multiple times trying to get my domain reinstated. Bluehost support all keep telling me they're sending it to the "next level" of escalation to be resolved in 24-48 hours and weeks later, still nothing. I get a different story from every person I talk to, no action on my escalation and upon finding my domain unlocked, I am now trying to get an authetication code to just transfer it out. I have not been able to get anyone to assist or resolve in any fashion.
The very single code I received finally did NOT work.
The escalation # on my current case is S-*****. Please help.
How has it taken so many weeks and hours of frustration and no resolution and so many different people, for nothing?
I am only requesting an authenticaion code to transfer my domain to Wordpress and a refund of the nearly $40 I spent to renew my domain with Bluehost in January of 2024
PLEASE ASSIST. I can't keep continuing at this rate.
Preferred solution: Full refund
User's recommendation: STAY AWAY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Valencia, Valenciana, ComunidadHorrible customer service
Hours spent on customer service have not resulted in the correct functioning of the hosting service. The level of customer service and its speed have been below all criteria.
User's recommendation: do not purchase
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBluehost is terrible
I have been with Bluehost for years, hosting almost 20 domains. Everything is fine as long as you accept the tenfold increase in prices when your hosting plan renews.
However, as soon as I tried to move one domain, they shut down all of my websites within two minutes. The agent lied about why my sites were down and was absolutely no help.
- All
Preferred solution: I just want them to release my sites
User's recommendation: Find another hosting service
About
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Bluehost, Inc. is a provider of cloud-based web solutions. The company was founded in 2003. It is headquartered in Orem, Utah, united States of America. Bluehost offers the following options: shared hosting, WordPress hosting, vps, dedicated hosting, and reseller hosting. A complete web hosting solution is also available at the company. Bluehost offers a number of programs for non-profit organizations and affiliates. The company provides 24/7 US-based support. There is also a large knowledge base which consists of articles, instructions, guides, and answers to clients’ most frequently asked questions. Bluehost employs over 700 specialists. The company accepts major credit cards including Visa, MasterCard, American Express, and Discover.
Bluehost is ranked 91 out of 356 in Hosting category
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I am going through exactly the same thing with them... I have no account I purchased web hosting service on the the 3rd of June...
Still have no account and they are also still ignoring my emails... Really we should get all our money back or they render the service due
It's good to read about another Bluehost customer having a similar issue with them. Thanks for your reply.