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Bluehost - Bait & Switch for terrible service
Bluehost - Bait & Switch for terrible service
Bluehost - Bait & Switch for terrible service
Bluehost - Bait & Switch for terrible service
Bluehost - Bait & Switch for terrible service
Bluehost - Bait & Switch for terrible service
We used to host with GoDaddy. After several updates from our software provider, we were getting Error 500 intermittently. Phoning round several ISP's Bluehost appeared to know of the problem, and suggested their Cloud Hosting service would cure the problem. It didn't....
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2 comments
#1788377

WOW use to get great customer service waited just a few minutes! Now I have to spell my business of which they never understand!

Then wait 45 min to one hour for someone to call me back which often doesn't happen. Then I get someone overseas I cant understand! Never get my issue resolved.

Getting too big for their britches! Poor poor customer service these days.

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ID
#1453363 Review #1453363 is a subjective opinion of poster.
Service
Bluehost Web Hosting
Cons
  • Treated like a fool
  • Dealing with support agents that only read from a pre-set menu
  • Being lied to
Reason of review
Bait & Switch and poor service
Loss
$3500
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Case Settled

Could not login to account to renew plan. Their online chat is of no help. Bluehost reply and issue resolved and also feedback to have human support in case robo-chat cannot solve the issue. Action by Bluehost to be seen.

User's recommendation: To take note of their support email as there is none shown on their website.

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ID
#2559634 Review #2559634 is a subjective opinion of poster.
Product
Bluehost Account
Cons
  • Lack of service

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Verified Reviewer
New Reviewer

Bluehost came back to solve the problem

Could not access login to do renewal and it is not due to password. Been trying for a while without success. Came across this site while trying to find ways to contact Bluehost to talk to a real human to help solve the issue. Manage to solve it before Bluehost reply and suggest to them to have an option for people to talk to a real technical people instead of robot.
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ID
#2555374 Review #2555374 is a subjective opinion of poster.
Location
Singapore, Central Singapore Community Development Council

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Verified Reviewer
New Reviewer

Resolved: I never got anything for my money.

Update by user Mar 10, 2021

Company fixed the issue and I have been provided with partial refund.

Update by user Mar 10, 2021

I'm pleased to say, I did get a pro-rated refund.

Original review posted by user Feb 08, 2021
My site was almost never up. The tech people I spoke with by phone or chat are wonderful--congenial, eager to help. But the help or correction they promise doesn't materialize, and a few days later, you find yourself on the phone again. Just today, a helpful support person gave me explicit instructions of what to do next. And when I went to carry that out, I got a message saying I couldn't use that route. In a way, it's worse than being blown off. Each time I've hung up or ended a chat, I've had the optimistic idea that THIS time, yes, THIS time, it's going to be solved. I have been promised a refund. Why would I think this promise would be taken more sincere than the others?

User's recommendation: Don't do it! You may be attracted to the price, and to the promise of how easy it is to build a website. And actually, that part is true. But if someting happens and the site goes down, it's impossible to get it up and running.

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Resolved
ID
#2412583 Review #2412583 is a subjective opinion of poster.
Product
Bluehost Website
Pros
  • Easy to get to reach cheerful
Cons
  • But nothing changes
  • No remedies
Preferred solution
Full refund

Loss of business due to migration error!

Bluehost - Loss of business due to migration error!
I requested an upgrade to a faster server because the existing one was too slow. Within minutes, I received an email that the migration had begun and that our existing site would be live. The site immediately went down along with our email and was replaced with a page that said ACCOUNT SUSPENDED. As a non-profit in the age of the pandemic we depend on our email accounts for communication and our website for donations. I have called 15 times with no resolution. I get no feedback and can't get past tier 1 support. No manager contact...only constant apologies but no solution. It has been going on since 2/3-2/7 with no resolution is site.

User's recommendation: DO NOT USE THIS COMPANY. NO CUSTOMER SERVICE.

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ID
#2410979 Review #2410979 is a subjective opinion of poster.
Service
Bluehost Web Hosting
Cons
  • Horrible customer service
  • Extremely poor communication
  • Non existent support
Loss
$500
Preferred solution
Deliver product or service ordered

Constant problems with website

They have hosted my website for over 5 years and I suddenly have problems in which Google Search Console has notified me of validation errors in which their mobile friendly test and Pagespeed Insights intermittently is not recognizing my site. This contributes to a loss of business and affects Goggle rankings. Their customer service is really spotty and you have to contact their parent Endurance International Group to get involved. That doesn't necessarily ensure any success.

User's recommendation: Be careful about signing up for their specialized services.

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ID
#2341298 Review #2341298 is a subjective opinion of poster.
Location
Port Chester, New York
Service
Bluehost Technical Support

Impossible to contact with problems

Bought a wordpress template plus installation. Been over a week and still not installed. Installing company provides endless complaints and requests. Bluehost doesn't even have an e-mail address or other means of Internet communications. I'm deaf and can't use telephone. They're deaf to all CHAT complaints. I can't even cancel my website. A most horrible experience. I was going to Bluehost because my current host server isn't very good. Compared to Bluehost, they're wonderful.

User's recommendation: Use a different website host.

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1 comment
#1964140

It's endemic to the industry. Website hosting companies want to sell lots of services, some of which are crap.

ID
#2281699 Review #2281699 is a subjective opinion of poster.
Location
Mauston, Wisconsin

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Verified Reviewer
New Reviewer

Wiped out my Gmail business accounts three days ago

Update by user Nov 03, 2020

I have emailed ownership@***.com three times and there's no response so far. I purchased the business a year and a half ago and I have been a customer and there is no help available.

Original review updated by user Nov 03, 2020
I ordered a second domain name on Saturday and they changed my first domain so that it points inward? meaning Google can't pick up the domain thso my business gmail accounts won't work. I also ordered a new Word Press website which I got refunded after I realized . The second domain cost probably be refunded but I do hope to transfer my domains to another company. This is the worst company I have dealt with. The customer representatives don't know what they are doing-stay awa.

User's recommendation: Find another company!

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ID
#2263397 Review #2263397 is a subjective opinion of poster.
Service
Bluehost Domain Service
Pros
  • Irresponsible
Cons
  • Useless nothing works
  • Technical support
  • Service delivery
Loss
$500
Preferred solution
Fix my account so the two domains can be transferred to another company-refund payments for domains.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Canceling my account ( Know knowledgable help

This one of the most overrated online businesses i be ever seen in God's entire universe their set up the web is pretty standard but until the support said you're done with your web page set up without even finishing it incompetent and then the tokens that never get sent to your email over and over again . For that reason I'm not interested in their business and their rate at #46 fare from the rating give to them .

User's recommendation: Do your own research then get what you realy wount .

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ID
#2232914 Review #2232914 is a subjective opinion of poster.
Service
Bluehost Technical Support
Pros
  • Hosting used to be really good and reliable
Cons
  • Worst customer support i ever encountered
  • Webmail and tech support
  • 4 support calls booked and no calls
Loss
$1000
Preferred solution
Full refund
Bluehost - Offer service in Canada but Canadians can’t call customer service
I have been a client of BLUEHOST for about a month and a half my website is still not up. Bluehost offers one phone number for Canadians and it is not toll free so Ive called this number maybe 15 times got a phone bill over $300 dollars. Without rambling on...how hard...
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1 comment
#1997944

Bravenet require third party cookies when you sign on no exceptions. I spotted Facebook doing handshakes which leads me to suspect Facebook cookies which are notoriously invasive.

I know its most likely contracted with FB because my login to Yahoo etc do not include FB handshakes! Another gripe is when you contact the help desk the techies always pretend they cannot understand your question. You will write your question clearly pointedly and they will ask you to clarify over again and again. When they offer an explanation it is often using vague excuses or obscure allusions.

This kind of costs me time even if not money. They probably contract with their intel services to mine customer data. My concern is this isnt being told to me as a client. Why must my data be collected by parties or foreign countries, possibly several of them, without my knowledge or consent?

I am not even offered a disclaimor or notice of any kind who these collectors are and for what purpose? Bravenet collects a alot of information through my websites and archives and this kind of third party sharing is not legitimate and exploitative in nature.

ID
#2174114 Review #2174114 is a subjective opinion of poster.
Service
Bluehost Web Hosting
Pros
  • Name is catchy
Cons
  • Website not up after over 15 phone calls to bluehost
  • Hard to contact
  • No 1 800 phone number

Hacked Website

Bluehost - Hacked Website
My website was hacked and I have received no support from Bluehost. They de-activated my account and left me with no way to access my cPanel to try to resolve the issue. It's impossible to get a human on the phone.

User's recommendation: Avoid this company.

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ID
#2121245 Review #2121245 is a subjective opinion of poster.
Location
Little Rock, Arkansas
In the past, I always received prompt, courteous customer service. Now, the call center has been moved oversees and there is a language barrier. The Control Panel has been changed from being very user friendly to extremely difficult to navigate --in order to change...
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ID
#2107119 Review #2107119 is a subjective opinion of poster.
Location
Austin, Texas
New Reviewer
Bounced emails, willing but ineffective customer service, failure to EVER escalate tech support beyond Level 1. They promise to do so but never hear back from more advanced support Levels. NEVER. After months of bounced emails to clients and family and no results,...
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ID
#2081384 Review #2081384 is a subjective opinion of poster.
Pros
  • Web service satisfactory
Cons
  • Webmail and tech support
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Failing emails

After using this company successfully for 5 years..something has gone wrong with their moral and technical compass!! The problems started 4 weeks ago And got worse and worse. No emails ..erratic emails..passwords changing...horrible Philippine assistance online.. Occasionally you can get through to very good USA staff..very professional , know their stuff...but sadly its not them, its the system they represent which is Broken. I have been reading Ripoffreport.com That has a poor guy with EXACTLY the same problem As me...changing passwords, passwords last not even 30 minutes. Total nightmare ..please dont use this service. For us it has been an absolute nightmare....I am desperately looking at an alternate provider today. Richard Miami
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1 comment
#1964143

I have experienced similar problems. I think part of the problem is the pandemic as all businesses are slow and they tend to cut costs. I can live with that but get irritated when my site has problems which get worse.

ID
#1989904 Review #1989904 is a subjective opinion of poster.
Service
Bluehost Domain Service
Pros
  • Cancelling
Cons
  • Useless nothing works
Loss
$20
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Quiero cambiar el tiempo de alojamiento, de 36 meses a seis meses y me reintegren la diferencia

Y no hablo inglés, por favor necesito que me atienda una persona que hable español
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ID
#1950689 Review #1950689 is a subjective opinion of poster.
Pros
  • Es muy buena
Cons
  • Se confundio mi clave
  • He llamado y no ha sido imposible ingresar
  • No he podido ingresar a mi dominio
Preferred solution
Full refund
New Reviewer

Canceling my bluehost account

I live in the Netherlands and i want to cancel my bluehost that i bought yesterday, but i cant call them to cancel because im not in the us. Now they didn't pick up the phone from pissedconsumer.
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ID
#1937066 Review #1937066 is a subjective opinion of poster.
Preferred solution
Full refund

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