Bluehost - Poor customer service.
In the past, I always received prompt, courteous customer service. Now, the call center has been moved oversees and there is a language barrier.
The Control Panel has been changed from being very user friendly to extremely difficult to navigate --in order to change billing from Auto-Renew to Manual.
It appears Bluehost wants to make the process of downgrading products difficult so that customers will give up and pay the additional amounts.
Even when I can get through to a rep in the U.S., customer service is not as appreciative of my business.
Since I already paid for another year, I'll have to stick with this company until expiration. The reason I paid extra for Bluehost was due to the exceptional customer service; however if this is gone, I'm going to a cheaper alternative.
Bluehost can't expect to have high paying customers while offering the same as cheaper competitors.
User's recommendation: Waste of money--go elsewhere.
Location: Austin, Texas
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