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1.1

In the past, I always received prompt, courteous customer service. Now, the call center has been moved oversees and there is a language barrier.

The Control Panel has been changed from being very user friendly to extremely difficult to navigate --in order to change billing from Auto-Renew to Manual.

It appears Bluehost wants to make the process of downgrading products difficult so that customers will give up and pay the additional amounts.

Even when I can get through to a rep in the U.S., customer service is not as appreciative of my business.

Since I already paid for another year, I'll have to stick with this company until expiration. The reason I paid extra for Bluehost was due to the exceptional customer service; however if this is gone, I'm going to a cheaper alternative.

Bluehost can't expect to have high paying customers while offering the same as cheaper competitors.

User's recommendation: Waste of money--go elsewhere.

Location: Austin, Texas

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